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Residential Trash Service Request

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  • I understand Legacy WILL NOT SERVICE personal carts
  • I understand the $25 setup charge, can be waived with enrollment in Reoccurring Credit Card (RCC) payment
  • I understand there is no backdoor service without prior management approval

Please review our statement of services for residential collection.


Trash Pickup Guidelines: Trash collection is provided for everyday generated household waste, most often produced from the kitchen and bathroom. Material should be bagged and placed in the provided Legacy Disposal container(s). Personal equipment may be used in addition to Legacy Disposal containers. Please place material curbside the night before pickup. **Please note Legacy Disposal will not be responsible for items left within the vicinity of trash material or containers. Do not place or store valuables on or near equipment.

Unacceptable Household Waste: Household waste does not include construction, cleanout material or remodeling debris. Including rocks, concrete, dirty, soil, sod, tree stumps, tires, free liquids, paint, motor oil, combustibles, toxic or hazardous wastes, or any other material excluded from the disposal site or any applicable state or federal law as being hazardous or toxic. In addition, but not limited to flammable products, dead animals, fecal matter, manure, brick, landscaping timbers, friable or non-friable asbestos, rechargeable batteries, bio-hazardous material, needles, and other medical waste.

Acceptable Recycling Material: Recycling will be collected on a weekly schedule. Material should be clean, loose and placed in the provided Legacy Disposal container(s). Acceptable material includes cardboard, newspapers, junk mail, magazines, aluminum and tin cans, plastics codes #1- #7.

Unacceptable Recycling Waste: Glass, plastic bags, Styrofoam, garbage or yard debris, food contaminated materials, electronics, or hazardous materials. Materials listed under unacceptable household waste are also unacceptable for recycling collection.

Bulk and Special Garbage Disposal Items: Oversized bulk items, large household items such as appliances and construction or renovation material can be scheduled for removal for a fee. Items must be scheduled in advance with Customer Support and pre-paid for removal. Bulk and Special waste must be placed curbside for collection. Items that cannot be safely removed by our crews will not be collected.

Yard Waste Guidelines: Grass clippings and leaves should be bagged or placed inside a container for removal. Bags and containers should not exceed 35lbs each. Brush and limbs should be cut in 3-foot lengths, 4 inches in diameter and bundled no larger than 2 feet in diameter (armful size) with rope or twine. Dirt, sand, sod, and mulch is not considered yard debris and should not be placed out for removal. Yard waste should be placed curbside for collection along with household trash. Up to 5 bags or 5 bundles of yard material, not debris due to landscaping renovation or tree removal, will be collected on your regular service day. To schedule removal of additional bags or bundles, please contact customer service. Christmas Trees will be collected the first two weeks of January for an additional fee. Trees should be placed curbside the night before. All decorations, tinsel, lights, garland should be removed. Do not place trees in plastic bags. Trees taller than 5 feet should be cut in half.

Holidays and Inclement Weather: Legacy Disposal observes the following holidays and days facilities are closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Legacy Disposal reserves the right to cancel services on any day we consider unsafe due to inclement weather or dangerous driving conditions. For updated information on impacted service schedules, please visit our website www.legacytrash.com.

Property: All containers provided by Legacy Disposal will remain the property of Legacy Disposal. Please do not write or paint on equipment. Please do not place sharp objects or hot ashes into your container(s). All equipment must remain on the property that Legacy Disposal is servicing.

Cancellation Policy: Customer must provide notice of cancellation by phone or mail. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law.

Payments: Recurring and one-time payments can be made on our website www.legacytrash.com under the Bill Pay Option. You may also mail payments to the remit address on your invoice or pay with our Customer Service staff by phone. Additional fees may apply when issuing payment by phone. Payment is due within 30 days of the invoice date. Any payment not received within 30 days of the bill date may result in late fees and possible suspension of service. In case of suspension, reinstatement fee may apply. All checks returned by the bank are subject to a $25 service fee. In the event of delinquency in payment by Customer, Service Provider may refer collection of all amounts due to a collection agency or attorney and Customer agrees to pay all fees and costs incurred for collection.